• Вакансии
• Работа для IT специалистов со знанием иностранных языков
• Работа в отделе тестирования и обеспечения качества
• Преимущества
• Факты
• Новости и релизы

Expert Support Professional

Career code:

Expert Support

Requirements:

* Advanced level of English skills (both oral and written skills close to native speaker);
* High technical competency in computers (hardware, software, network);
* Understanding of advanced customer service work peculiarities and procedures;
* High level of responsibility and dedication;
* Ability to maintain concentration and focus under pressure;
* Ability to dynamically adjust priorities, schedule etc to match customer demand in specific situations;
* Experience in working in customer service, sales or other customer-focused businesses.
* Nice to have:
o Other European languages (French, Spanish, German, Italian, Dutch, Chinese, Korean, Polish);
o Advanced knowledge in *nix based systems;
o IT certifications (Microsoft, Cisco, etc.).

Responsibilities:

* Communication with Acronis customers over e-mail and phone -within service level agreements;
* Resolve customer, partner, and reseller issues with Acronis products;
* Provide remote assistance to customers using Remote Desktop, WebEx or alike;
* Work according to the department’s staffing requirements based on volume forecasts, including non-business hours and night shifts.

Salary:

interview defined

Working conditions:

For employees:

- Full RF labor code compliance;
- Prestigious medical insurance;
- Free business lunches;
- Fitness programs discounts.

The company office is located near Otradnoe metro station. Corporate transport is availiable to and from the station in the morning and in the evening.

Send your resume via e-mail: job@acronis.ru specifying the career code "Expert Support" in the Subject of your message. Or use the form below please.

Let us know about yourself: